All The Tools You Need In One Place!

Watch this quick video to see the power of using your computer or phone or tablet as your office phone!

Set up your computer.

Desktop & Laptop Installation

1. How to Download the Communicator Desktop App

You can download the desktop app for either Windows or Mac with these links:

Windows

Mac

Desktop App Overview

1. What is the desktop app (softphone)?

The desktop app, also sometimes called the “Communicator” or our “soft phone”, is our application that you can download, and it runs directly on your computer, just like your other applications. It doesn’t run in a browser.

Easily find your Phone.com app: you can easily find the app by looking into your computer taskbar, or by using the quick app browse option. You will see there a Phone.com logo, that’s the desktop app!
Transfer calls: with the desktop app you can transfer calls.
Easily know how many unread items you have: by looking at the Badge on the task bar icon

You can access your own personal inbox using the desktop app.

No Text messages on MacOS

3. How to login to the desktop app

Download and install the desktop app

Before you login, first download the desktop app:

Once it has downloaded, then install it, and start it!

Login with your extension’s username and password

To login to the desktop app, you need to use your phone extension username and password. These are not the same as your Phone.com admin email and password. See below section if you do not know these details.

To login, open the app, and enter the phone extension username and password:

Finding your extension username or password

To find your extension username or password, login to the Control Panel as an extension user, and go to your settings page. From there, click on View Login Info to find your phone username and password.

If you do not see the View Login Info button, and it says that you have a “virtual extension” (see below image), then contact your support team so they can upgrade your extension.

6. General login instructions

Simply login using your email and password that you setup when you 1st joined Phone.com.

If you never set a password or never joined Phone.com, contact your Phone.com administrator, and ask to be invited to join Phone.com. Then follow instructions sent to your email to create your password, then use it to log in!

Set up your mobile phone or tablet.

Mobile App Installation

Install Phone.com Mobile Office from Apple iOS store or Google PlayStore.
Click here for a video tutorial with help for installing and setting up the app.

Using the Phone.com mobile app lets you make calls through your Phone.com service using your cell phone’s mobile connection.

It also lets you manage many of your account settings on the go. Assuming you are either on WiFi or a mobile data connection, you can access your Phone.com address book, call logs, Inbox, conference calling and text message SMS functions.

APPLE IPHONE

Installing the Phone.com Mobile App on Your iOS Device

Phone.com screen shot

You can download and install the Phone.com Mobile app for iOS directly from the App Store. The app requires iOS 10.0 or later and is compatible with iPhone, iPad and iPod Touch.

The Phone.com Mobile app will install automatically on your iOS device when you tap Get in the App Store.

ANDROID

You can download and install the Phone.com Mobile Office app for Android directly from the Google App Store.

The Phone.com Mobile app will install automatically on your device when you tap Install in the Google Play Store.

Before Using the Mobile App

To connect, you will need to enter your Phone.com phone number, your cell phone number, a Phone.com extension number and your voicemail password, which is stored in your Phone.com voicemail settings.

Keep in mind that you can use a free virtual extension with the Phone.com Mobile app, but that you will not be able to make VoIP calls with a virtual extension. If you think you will want to activate VoIP calling (as opposed to regular mobile calls using the app), then use a mobile extension.

Using the Mobile App for the First Time

When you first launch the Phone.com Mobile app, you will be prompted to enter specific details, including:

Your cell phone number.
Your Phone.com phone number.
To find this, in your Phone.com account settings on your computer, mouse over Configure and click Manage Numbers.
The Phone.com extension number that you will use for mobile calls.
To find this, in your Phone.com account settings on your computer, mouse over Configure and click Manage Users and Extensions. Find the extension that you have set up for your phone number.
Your Phone.com voicemail password.
To find this, in your Phone.com account settings on your computer, mouse over Configure and click Manage Users and Extensions. Click Edit for your virtual extension and scroll down to the Voicemail settings. Your voicemail password is listed.

Once you’ve entered these details and tapped OK, you’ll see a two-digit authorization code, along with verification instructions.

The Phone.com system will call you to verify your use of the app on your phone. When you’ve done this, the system will log you into the Phone.com Mobile app. You can now make and receive calls using your Phone.com account on your mobile phone.

Need Help?

Call the helpdesk.